Payment Policy

Payment Policy

Thank you for choosing to purchase from our collection of handmade polymer clay art and candles. This Payment Policy outlines the terms and conditions that apply to payments for orders placed through our website or directly with us.

1. Accepted Payment Methods: We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfers
• Other Payment Gateways as indicated on the website

Please ensure that your payment information is accurate and up to date at the time of purchase to avoid any delays in processing your order.

2. Full Payment Requirement: For all orders, full payment is required at the time of purchase. Your order will not be processed or shipped until the payment has been successfully received. Once the payment is completed, you will receive a confirmation email with your order details and receipt.

3. Pricing: All prices listed on the website are in [currency] and are subject to applicable taxes and shipping fees, which will be calculated at checkout. We strive to ensure that all pricing information is accurate; however, we reserve the right to correct any errors in pricing or product descriptions without prior notice.

4. Custom Orders: Custom polymer clay art pieces or candles require a non-refundable deposit of [percentage]% at the time of booking. The remaining balance must be paid in full before the item is shipped. Custom orders are subject to personalized details, so once production begins, no changes or cancellations can be made.

5. Shipping Costs: Shipping costs will vary depending on your location, the size and weight of the package, and the shipping method chosen at checkout. You are responsible for reviewing all shipping fees before completing your purchase.

6. Refunds and Cancellations

• Cancellations: Orders can only be canceled before the payment is made. Once payment is received and processing begins, cancellations will no longer be accepted.
• Refunds: As our products are handmade and often custom-made, we do not offer refunds unless the item arrives damaged or is defective. In such cases, please contact us within 7 days of receiving your order for an exchange or store credit.
• Custom Orders: Custom orders are non-refundable once production begins. Please ensure that all custom details are correct before confirming your order.

7. Payment Security: We take your payment security seriously. All transactions are processed through secure payment gateways, ensuring that your personal and financial information is encrypted and protected. We do not store your credit card details on our servers.

8. Late or Failed Payments: In the case of a failed payment, you will be notified via email and requested to update your payment information. If payment is not received within 7 days, your order may be canceled.

9. International Orders: For international orders, additional customs duties, taxes, and fees may apply depending on your country’s regulations. These costs are not included in the product or shipping price and must be paid by the customer upon receipt of the package.

10. Contact Information: If you have any questions or concerns about your payment, feel free to contact us at [contact details]. We are happy to assist with any issues related to your transaction.

By placing an order with us, you agree to the terms outlined in this Payment Policy.