Shipping Policy

Shipping Policy

Thank you for choosing to purchase our handcrafted polymer clay art pieces and candles. This Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders. Please read this information carefully to understand our procedures and the associated terms.

1. Processing Time

All of our products are carefully handcrafted, and we require time to prepare them before shipping.

• Ready-Made Items: Orders for ready-made items will typically be processed and shipped within 3–5 business days after payment is confirmed.

• Custom Orders: Custom or made-to-order pieces may take longer to process due to the unique, handmade nature of the items. Processing time for custom orders can range from 3-5 day depending on the complexity of the piece. Please refer to individual product descriptions for estimated processing times.

Once your order is shipped, you will receive a notification with tracking information to help you monitor the delivery.

2. Shipping Methods & Delivery Times

We offer several shipping options to meet your needs. Shipping times and costs vary based on your location and the shipping method you select at checkout.

• Domestic Shipping (within India): For orders within India, we typically use standard shipping carriers such as [carrier names]. Delivery times usually range from 3–5 business days, depending on your location and the shipping method selected.

• International Shipping: We offer international shipping to most countries. Delivery times for international shipments generally range from 7–21 business days but may vary depending on your location and customs procedures. Please note that international shipping costs are higher and are calculated based on the size, weight, and destination of the package.

• Expedited Shipping: If you need your order sooner, expedited shipping options may be available at an additional cost. Expedited orders are typically delivered within 2–5 business days for domestic orders and 5–10 business days for international orders.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. You can view the total shipping cost during the checkout process before finalizing your purchase.

• Domestic Shipping: Flat-rate shipping or calculated shipping rates may apply for domestic orders depending on the weight and size of the package.

• International Shipping: International shipping costs vary based on the destination. Additional customs fees, taxes, or import duties may be applied by your country’s customs office. These fees are not included in the shipping cost and are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. This tracking number allows you to follow the progress of your shipment and get real-time updates on its status.

If you have not received tracking information within 5 business days of placing your order, please contact us at The Pearls Studio, and we will assist you in locating your package.

5. International Orders & Customs Duties

For international shipments, additional customs duties, taxes, or fees may be applied by your country’s customs office upon delivery. These charges are not included in the total price of your purchase or shipping fee and are the responsibility of the customer.

We recommend that you check with your local customs office for information on what fees may apply before placing your order. Please note that customs processes can cause delays in delivery times, and these delays are beyond our control.

6. Delayed or Lost Packages

We strive to ensure that all orders are shipped promptly and delivered within the estimated timeframes. However, delays may occur due to circumstances beyond our control, such as weather conditions, carrier issues, or customs delays for international orders.

If your order has not arrived within the expected delivery window, please allow a few extra days before contacting us. In the rare event that a package is lost or significantly delayed, we will work with the shipping carrier to investigate the issue. If your package is confirmed lost, we will offer a replacement or a refund.

7. Shipping Restrictions

Some countries may have restrictions on the types of items that can be shipped. We do our best to comply with all international shipping regulations, but it is the customer’s responsibility to ensure that polymer clay products or candles are permitted to be imported into their country.

If an item is returned to us due to import restrictions or failure to pay customs fees, we will be unable to refund the shipping costs.

8. Incorrect Shipping Information

Please make sure that your shipping address is correct when placing your order. We are not responsible for orders that are delayed or returned due to incorrect or incomplete shipping information provided by the customer. If your order is returned to us due to an incorrect address, you may be responsible for paying additional shipping fees to resend the package.

9. Damaged or Defective Items

Incase of placing any complaint against damage or defective opening video is complusory without any pause or cut else we can’t help with refund or exchange

10. Returns Due to Failed Delivery

If a package is returned to us due to failure to accept the delivery, incorrect address, or non-payment of customs fees, we will contact you to arrange reshipment. In this case, you will be responsible for any additional shipping costs. If you choose not to have the item reshipped, a refund may be issued for the item, but the original shipping cost will not be refunded.

11. Contact Information

If you have any questions or concerns regarding your shipment, feel free to contact us at The Pearls Studio. We are happy to assist with any shipping-related inquiries and will work with you to resolve any issues that may arise.

By placing an order with us, you agree to the terms outlined in this Shipping Policy. We strive to offer a smooth and efficient shipping experience and appreciate your understanding of the handmade nature of our products and the care we take in delivering them to you.